How can we help?
Find answers, follow step-by-step guides and learn how to buy, sell, build and grow with Xonbay.
Help categories
Select a category to find guides related to your question.
Getting started
Everything you need to create and launch your Xonbay store.
Products and inventory
Add products, manage prices, variants, stock and product visibility.
Orders and fulfilment
Understand new orders, order statuses, delivery and customer updates.
Payments and checkout
Learn about customer payments, transaction fees and checkout settings.
Store design and branding
Customise your storefront, colours, images and business identity.
Account and security
Manage login details, business information and account security.
Plans and billing
Understand Starter, Pro, Enterprise and upcoming premium features.
Popular help articles
Start with the guides most frequently used by Xonbay customers and business owners.
How to create your Xonbay store
Create your account, choose a store name and publish your first storefront.
Publish and share your store
Make your store publicly available and share its link with customers.
Add your first product
Upload product images, set a price and publish a product.
Manage customer orders
View new orders and update customers as each order progresses.
How Xonbay payments work
Understand available payment methods and how customer payments are processed.
Customise your storefront
Change your storefront layout, branding, sections and visual style.
Keep your account secure
Protect your store, customer information and business account.
Xonbay Pro and Enterprise
Learn about the advanced plans currently being developed.
Couldn't find the answer?
Contact the Xonbay support team and explain the issue you are experiencing. Include your shop name, order number or account email where relevant.