Manage customer orders
View new orders and update customers as each order progresses.
7 min read
Updated 2026-07-14
Orders and fulfilment
Manage orders in Xonbay
See how to open, confirm and complete customer orders.
Every order placed through your storefront appears in the Orders section of your dashboard.
Common order statuses
Pending
The order has been received but has not been confirmed.
Confirmed
The seller has accepted the order.
Processing
The order is currently being prepared.
Ready
The order is ready for delivery or pickup.
Completed
The customer has received the order.
Cancelled
The order will no longer be fulfilled.
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